If you have a question about our online store, we would love to hear from you. Please reach out with a message on our Contact Us page and we will be happy to answer!
- Question: I am excited to try out a new fishery, but I’m not sure if a product is appropriate, can you help?
Answer: Absolutely! We want to see you have a great fishing experience. We would rather not make a sale, than sell something that isn’t quite right for you. Please send us a message on our Contact Us page and we can help guide you through a great selection.
- Question: How secure is your payment system?
Answer: We use Shopify Payments and Paypal Express Checkout. The payment system we utilize is updated with the security features used by thousands of online retailers.
- Question: How does shipping work?
Answer: We ship via USPS (United States Postal Service) to all US locations, shipping rates are based on your location and the package weight. Once you reach the Checkout Shipping page you will be able to view shipping options and cost.
- Question: Where do you ship to?
Answer: We currently ship to anywhere in the United States, including Alaska and Hawaii.
- Question: How quickly do you ship out my order?
Answer: Our goal is to ship within 1-2 business days of receiving your order. As a small business, if we have a scheduled change in our shipping timeframe, we will post those changes on our main shopping page so our customers aren’t caught by surprise!
- Question: Where do the products ship from?
Answer: All of our products are in our inventory, and will ship out of North Bend, Washington.
- Question: What happens if I order a product that is out of stock?
Answer: Our inventory is automated, if we don’t have the quantity in stock that you need, you will be notified of the available quantity prior to the checkout process.
- Question: What is your return policy?
Answer: We offer a 30 day return policy for items in original package that are resalable. Please review our Return Policy for full details.