If you have a question about our online store, we would love to hear from you. Please reach out with a message on our Contact Us page and we will be happy to answer!
- Question: I am excited to try out a new fishery, but I’m not sure if a product is appropriate, can you help?
Answer: Absolutely! We want to see you have a great fishing experience. We would rather not make a sale, than sell something that isn’t quite right for you. Please send us a message on our Contact Us page and we can help guide you through a great selection.
- Question: How secure is your payment system?
Answer: We use Shopify Payments and Paypal Express Checkout. The payment system we utilize is updated with the security features used by thousands of online retailers.
- Question: Do you offer gift cards?
Answer: Gift cards are available! Our gift cards are available for $25, $50, 75, $100, $150, $250 and $500. After you checkout for your gift card, you will receive an email that includes your order payment confirmation, and a second email with the gift card order code and instructions that you can print or email to the recipient. Super easy to use at checkout! There is no expiration date on our gift cards, so no rush! Although, your friend or family member will probably want to use it as soon as they get it! Check out Gift Cards
- Question: Do you offer a Military Discount?
Answer: We appreciate your service, if you have a military, fire or police ID card, send us a message on our contact page and we will get you hooked up with a discount code.
- Question: How does shipping work?
Answer: We ship via USPS (United States Postal Service) to all US locations and Canada, shipping rates are based on your location and the package weight. Once you reach the Checkout Shipping page you will be able to view shipping options and cost. The maximum shipping cost on any size order is $8.45 for US orders.
- Question: Where do you ship to?
Answer: We currently ship to anywhere in the United States including Alaska and Hawaii, as well as Canada.
- Question: How quickly do you ship out my order?
Answer: Our goal is to have your order boxed and delivered to our local post office same day or the day after you complete the checkout. We will immediately update your order with a tracking number and send an email, so you can follow your order through its journey to your home! Our local post office is just down the street from our fulfillment center and their deadline for scanning and sending mail to the distribution center is 4pm weekdays, 11am Saturdays, closed on Sundays and Holidays. We will do our best to get your order delivered to the post office same day.
- Question: Where do the products ship from?
Answer: All of our products are in our inventory, and will ship out of North Bend, Washington.
- Question: What happens if I order a product that is out of stock?
Answer: Our inventory is automated, if we don’t have the quantity in stock that you need, you will be notified of the available quantity prior to the checkout process. Our system is set up so that you don’t have to worry about paying for an item that is out of stock!
- Question: What is your return policy?
Answer: We offer a 30 day return policy for items in original package that are resalable. Please review our Return Policy for full details. There are no refunds on Gift Cards